FAQs

Visitor Screening Protocol

To uphold our commitment to child abuse prevention and to create a safe environment for all, non-members of the YMCA visiting youth programs will be screened and issued a Program Pass, which must be shown at each visit. Please stop at the front desk to sign a liability waiver (or complete online), show a photo ID, and have your picture taken. Thank you for helping ensure the YMCA is a safe and welcoming space for all.

When did our Y open?

The original Winona Family YMCA was founded in 1886. Our current facility opened in January 2021.

What is the size and standard temperature of the pool?

• Length: 25 yards
• Temperature of pool: 84 degrees
• Depth: Zero-depth, all-abilities accessible ramp to shallow end; 3.5”-8.5” deep
• Temperature of whirlpool:104 degrees, Sauna:160-170 degrees, Steam Room:110-120 degrees

How much is it to have a birthday party at the Y?

A party at the Y is so much fun! We have several rentable spaces and also offer after-hours rentals. Because of the a la carte options, pricing varies. Please take a look at our rental information.

Is there someone who can show me how to use some of the equipment?

Yes! We have wonderful staff who are happy to help you learn how to use the different cardio and weight machines. You can sign up for a free equipment orientation here.

Can my child use the equipment in the Wellness Center?

Depending on the age of the child, yes. Under 12 years of age is not permitted in the Wellness Center, even with an adult. Children 12-15 must be under direct supervision by an adult when in the Wellness Center, unless they have passed the Teen Weight Room Orientation. 16 & 17 year olds are allowed to use the Wellness Center without an adult and without the Teen Weight Room Orientation.

Can I ______ in the Racquetball/handball courts?

Allowed Activities and Equipment

• Racquetball & handball
• Stretching & mat work
• Soccer
• Volleyball
• Dodgeball
• Tennis
• Dance
• Pitching practice with rubber or foam ball
• Batting practice with wiffle ball bat and rubber or foam ball

Prohibited Activities and Equipment

• Street shoes
• Lacrosse
• Dumbbells & hand weights

I want to bring my grandchild to the Y, can I sign the Liability Waiver for my grandchild?

No, for legal reasons the Liability Waiver needs to be completed by the legal parent/guardian of the child.

Why is a photo ID required to use the Y for the day?

A photo ID is required for anyone 18+ to access the facility with a Day Pass or a Guest Pass, or at membership sign up. This is for safety reasons as well as unauthorized opening of accounts.

How do I know if a fitness class gets canceled or the pool closes unexpectedly?

Please sign up for specialized NewsBlasts to keep you updated on unplanned class cancellations and pool closures.

I’m not a member, but I’d like to be updated on upcoming programs and events at the Y. How do I do that?

When a member provides us with an email address, we automatically enroll them in our monthly digital newsletter. Non-members can sign themselves up for this newsletter as well. They can also sign up for specialized notifications called NewsBlasts that will update of unexpected cancellation and pool closures.

How much are fitness classes for non-members?

For regular classes on the fitness or pool schedules there is not an additional charge for the class. Non-members are able to utilize the facility as a member with the purchase of a Day Pass or usage of another member’s Guest Pass. Specialty fitness classes such as Box Fit that require registration may carry additional fees.

How long is my membership contract?

Our memberships typically run monthly or annually, but there is no required length of membership, we just ask that cancellation requests are received by the 20th of the month prior to the month you wish to cancel. For example, if you would like to cancel your membership effective November 1, the YMCA will need your cancellation notice by October 20.

How can I cancel my membership?

Cancellations can be submitted online using our Cancellation Form. Cancellations can also be submitted at the Member Services desk. We do not take cancellation requests via phone. Please note that cancellation requests must be received by the 20th of the month to cancel for the following month

I'm a member and would like to add on towel service, 24/7 access, coffee service, or a locker rental. How can I do that?

Come visit the friendly staff at the Member Services front desk. They can provide you with a Change Form to add or remove specific services.

I'm being charged pro-rated dues. What are they?

Our memberships run from the first day of the month to the last day of the month. When a member joins after the 1st, they are not charged the full monthly rate, they are charged a partial amount from the day they join to the end of the month. These are called prorated dues. The full amount will then draft on the 1st day of the next month.

Why isn't my 24/7 Access working?

• 24/7 Access can take up to 72 hours to activate once added onto a membership.
• If your 24/7 Access is not working, there may be an issue with your account, for example, an incomplete or illegible waiver, payment issues, policy violation, etc. Please contact Member Services if there is an issue with your access.

I'm a member at a different YMCA but come here with Nationwide Access, can I have 24/7 Access?

24/7 Access is only available to Winona Family YMCA members.

Can I use my Guest Passes to bring in friends during closed hours?

Guests are not allowed after hours; Guest Passes may not be utilized outside regular business hours.

Can I /my child use________ in the pool?

• No Mermaid Tails
• All life jackets and floatation devices must be U.S. Coast Guard approved.
• Noodles, water floaties or water wings are not recognized as proper floatation devices
• Inflatable pool toys or such as rings, loungers are not allowed.
• Diving toys are allowed in the pool.

Visit our Policies page for more details, including age guidelines, swim requirements, pool rules, and pool-related programming.

What is the distance around the gym?

18.5 laps = 1 mile

Can I set up the volleyball/pickleball net during Open Gym?

Pickleball and volleyball nets are not allowed to be set up during Open Gym time. Pickleball and volleyball nets may be set up during scheduled Pickleball & Volleyball times, or after hours during 24/7 access.